Data Protection

Ck10 Privacy Policy

Your personal data, payment information, and digital security are our highest priority. By using the ck10 platform, you agree to this policy.

Last Updated: January 2026

SSL Encryption Secure Data Storage User Rights Protected Mobile-Friendly Platform BDT Payments Are Secure Cookie Controls 24/7 Support SSL Encryption Secure Data Storage User Rights Protected Mobile-Friendly Platform BDT Payments Are Secure Cookie Controls 24/7 Support

1. What Information We Collect

We collect various types of information when you register and use the ck10 platform, all of which helps us improve your experience and deliver a safe service. Every piece of data is collected intentionally and for a specific purpose.

Account Information

At registration, we collect your full name, email address, mobile number, date of birth, and Bangladesh address. This information is essential for account verification and identity confirmation. It is also used for age verification and responsible gaming purposes. Login history and session data are recorded to keep your account secure.

Device & Browser Information

When you use the ck10 platform, certain technical details are automatically logged — including your device type, operating system, browser name and version, screen resolution, and IP address. This information is used to diagnose technical issues and monitor platform security. If you access the platform from a mobile device, your device ID and app version may also be collected.

Local Payment & Financial Information

To facilitate BDT transactions for users in Bangladesh, partial account details from bKash, Nagad, Rocket, or bank accounts may be temporarily stored during processing. Full payment details are never stored directly on our servers — they are transmitted in encrypted form through the payment gateway. All deposit and withdrawal records are securely retained for legal compliance and dispute resolution.

Usage Data

We collect information on which pages you visit, how long you spend on them, which bets or games you participate in, and which promotions you use. This data helps personalize your experience and improve platform quality. Usage patterns are also reviewed to detect suspicious activity.

2. How We Use Your Information

All data collected by ck10 is used strictly for legitimate, defined purposes. No information is used for excessive or unrelated reasons. Our core purposes for using your data are clearly set out below.

  • Account Management & Verification:

    Your data is used to create and manage your account and ensure secure login. Identity verification is carried out through the KYC (Know Your Customer) process, which is essential for fraud prevention.

  • Payment Processing:

    Your financial information is used to process BDT deposits and withdrawals and to maintain your transaction history. Handling every transaction securely and transparently is our top priority.

  • Relevant Communications & Promotions:

    Your contact information is used to send you personalized offers, bonus notifications, and important platform updates. You can opt out of marketing communications at any time.

  • Security & Fraud Prevention:

    Usage data is analyzed to detect unusual activity, prevent multiple accounts, and protect the integrity of the platform — ensuring a fair and safe environment for all users.

  • Service Improvement & Analytics:

    Usage patterns are analyzed to evaluate platform performance, plan new features, and tailor the experience to the needs of the Bangladesh market.

3. Cookies & Tracking Technologies

The ck10 website and app use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that allow the platform to recognize you on return visits.

Essential Cookies

These cookies are essential for maintaining active login sessions, validating security tokens, and running core platform functions. Disabling them may prevent basic site services from working properly.

Analytical Cookies

These cookies collect data on which pages are visited most and where users encounter issues. All such data is fully anonymized and cannot be used to identify any individual.

Preference Cookies

These cookies remember your language preference, theme settings, and frequently used configurations, so you don't have to reconfigure them every time you log in.

Cookie Controls

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect how certain services function.

We do not use third-party advertising or tracking cookies. All tracking technologies are operated solely to improve service quality and maintain platform security.

4. Data Storage & Security

Ck10 follows the highest industry security standards to keep your personal data safe. Our servers and databases are always encrypted and subject to regular security reviews.

  • All data transmissions are secured with SSL/TLS encryption, keeping your information fully protected from third parties.
  • Passwords are never stored in plain text. Instead, they are securely stored using an advanced hashing algorithm (bcrypt).
  • After an account is closed, data is retained for the period required by law and then securely deleted.
  • Regular internal security audits are conducted and all staff receive data privacy training.
  • In the event of a data breach, the relevant regulatory authority and affected users will be notified within the timeframe required by law.

The security of your account also depends in part on you. Use a strong password, report any suspicious activity to us immediately, and always log out after using an unfamiliar device.

5. Sharing Your Data with Third Parties

Ck10 never sells your personal data or transfers it to third parties for commercial purposes. In certain limited situations, specific information may be shared with trusted partners — solely in the interest of serving you better.

Payment Processors

Financial information is shared with bKash, Nagad, Rocket, and our banking partners as needed to process BDT transactions. These institutions follow their own privacy policies and receive only the information required to complete the transaction.

Regulatory Authority

Where required by legal obligation, court order, or government investigation, information may be disclosed to the relevant authorities in compliance with applicable law. Only the information specifically requested by law will be provided — nothing more.

Technology Service Providers

We work under contract with trusted technology providers for hosting, cloud storage, and technical support. These partners are bound by strict confidentiality agreements and may not use the data for any other purpose.

What We Don't Do

Your data is never sold or transferred to advertisers, data brokers, or unrelated third parties. ck10 places the highest importance on user trust and makes no exceptions to this policy.

6. User Rights

Every ck10 user has specific rights over their own data. We fully support these rights and are committed to processing any request as promptly as possible. You can submit any data-related request through our customer support team.

You can find out at any time what personal data we hold about you. Upon request, a complete copy of all your personal data will be provided within 30 business days, in a clear and readable format for easy review. There is no fee for making an access request.

If your profile contains incorrect or incomplete information, you can request a correction. Many details can be updated directly through your account settings; for anything that cannot be changed there, our support team will handle the update on your behalf. Please allow up to 7 business days for corrected information to be reflected across all systems.

If you request account closure, all personal data beyond what must be retained by law will be permanently deleted within the specified timeframe. Financial transaction records are kept for the legally required period but are never used for marketing or analytics. A confirmation email will be sent once the deletion process is complete.

You have the right to object to marketing communications, analytical processing, or certain uses of your data. To opt out of marketing emails or SMS, use the unsubscribe link in any message or contact the support team. Once your objection is received, the relevant processing will stop — though essential service operations will continue as normal.

7. Policy Updates & Contact

Ck10 reserves the right to update this Privacy Policy as needed. If significant changes are made, advance notice will be sent to your registered email address or mobile number, and the update will be clearly announced on the platform. The "Last Updated" date at the top of the policy always reflects the date of the most recent revision.

Continued use of the platform after a policy update constitutes acceptance of the revised terms. We recommend reviewing this page regularly to stay up to date. If you object to any changes, you have the right to request account closure.

For Data Protection Enquiries

For any privacy-related questions or requests, please contact our support team.

Support@ck10.ws

Response Time

Requests to access, correct, or delete data are typically handled within 7–30 business days. For urgent security matters, you will receive an initial response within 24 hours.

Play Safe, Bet with Confidence

Your data is safe at ck10. Open an account today and enjoy the best Sports Betting and gaming experience in Bangladesh.

বাংলা